I know we talk about systems thinking a lot. I love her attention to detail - what is every way that we can optimize the elevator experience to make it a more positive one? What is good for the individual versus the good for the whole? Seems like some interesting lenses to apply to strategy.

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The Ups and Downs of Making Elevators Go

In Japan, riders immediately want to know which car will serve them-indicated by a light and the sound of a gong-even if the elevator won't arrive for 30 seconds. That way, people can line up in front of the correct elevator. Japan also boasts, in Ms. Christy's opinion, the smoothest, best-riding elevators. online.wsj.com Visit link →

Rachelmercer

I know we talk about systems thinking a lot.

I love her attention to detail - what is every way that we can optimize the elevator experience to make it a more positive one?

What is good for the individual versus the good for the whole?

Seems like some interesting lenses to apply to strategy.

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Tweet · 2012-12-20 19:31:38 UTC

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