Is there a term describing the personal service economy? As in something where everything is becoming a service, and accessible 24/7 through our mobile devices and / or computers?

I talk a lot about digital ecosystems - other people talk about layers. But I like ecosystems as it infers a wider connection of services and products that don't assume designing in a vacuum. Is that what you meant ?

what I meant was kind of extension to the definition of service economy: instead of mostly physical, situated services, the services we increasingly use are always with us through our mobiles and mostly always on as well. Likewise, we can be global digital merchants regardless of where we reside.

Not the layers themselves, but the mechanics that make the layers viable to adopt and use.

(if i am understanding the question correctly) I think they still fit under the customer experience and service umbrella. With the advent of technology, we have just become accustomed to service that is always available and prompt in response. Such as sending an email to a company and expecting a response within a business day. From the design standpoint- that is still a highly challenged area as you are designing for what you think will be there. Thanks to streamlining and efficiency, the duration has been shortened.

What digital does is it has the potential to remove the duration and most of the fiction from the equation completely.

I'm just wondering because especially a lot of the service talk in public sector still refers to the corner shop and tangible services that are quite hard to scale. And at the same time, we have access to an always on, personal ecosystem. I think they should be separated — for example, shoving Nike Fuel and your local hair dresser under the same umbrella harms both ends.

What do you mean by "most of the fiction from the equation?"

ahh, autocorrect at play. Meant to type "friction"

got it. digital does still have some duration but an even shorter window to be criticized, released and then replaced. The role technology has played is also to expect more and more things to be 24/7 if not near it. Many supermarkets and retail shops have expanded hours or even 24/7 hours of operation. There are hair dressers as well that have extended hours. I think a key part of it has to do with where you are located and grew up. I know when I left NYC for college (Michigan), I was baffled by the fact that public transportation actually stops running and stores close by 7pm.

I am not so sure it is about time frames. It's also about adding friction - beautiful seams (etc) Look at Hotels - we dont need to get you to check in, but we woud like you to, so I can perhaps up sell something. and the checkouts at supermarkets vs corner shops. BIG QUESTION.
Is there a tem to describe this.
No
but it might just be everything.
(rubbish answer)